How Can We Help You?

Cash Pickup Powered by Ria allows you to withdraw cash from your Serve Account for pickup at any Walmart store located in the U.S. or Puerto Rico. Serve Cash Pickup transactions are conducted by Ria in accordance with Ria's Terms of Service and Ria's Privacy Policy and are subject to your Serve product’s terms and conditions: 

• For Serve^® American Express^® Prepaid Debit Accounts, Cash Pickup transactions are subject to the appropriate Serve Consumer User Agreement. Fees and limits apply.

Ria is a global leader in money remittances, specializing in both domestic and international money transfers (Note: Serve Cash Pickups are domestic only). Learn more about Ria.

Ria is a registered trademark of Continental Exchange Solutions, Inc. dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; licensed by the Georgia Department of Banking and Finance, NMLS ID 920968, LICENSE NUMBER 18943; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. OCIF LICENSE NUMBER TM-031, to operate as a Money Transmitter in all United States' jurisdictions where it conducts business.

In order to use the Cash Pickup service, you must be a registered Serve Accountholder and have verified your email. 

To submit an order, follow these steps:

1. Log In to your Serve Account.
2. Go to Money Out then select Cash Pickup Powered by Ria.
3. Select Serve Cash Pickup and confirm the name and address on file for your Serve Account is accurate. Note: You can always update your address by going to My Profile. If you need to update your name, please contact Customer Service.
4. Enter the amount of cash you’d like to withdraw, confirm and send your order. Make note of your Reference Number - you will need to present it when you pick up your cash at Walmart.

Once you submit your order, the Withdrawal and Fee amounts will be deducted from your Available Balance and your money will be ready for pickup in as little as 5 minutes. Daily limits apply.

Go to a Walmart MoneyCenter or customer service desk at any Walmart store* and provide the following to the Walmart store associate:

1. Your government-issued photo ID**
2. The pickup Reference Number. You can locate this number in any of the following ways:
   • The confirmation page at the time you submitted your order
   • The confirmation email sent to the email address associated with your Serve Account

In certain states, you may also need to provide your occupation and Social Security Number or ITIN at the time of pickup.

*If you're a resident of Minnesota, you will only be able to pick up money from a Walmart location in the state you designated when you initiated the transaction.

**You will be required to provide proof of address if your ID does not contain your address (e.g. a passport) or contains a P.O. Box. See “What is an acceptable government-issued photo ID to present at Walmart?” below to see the list of permissible IDs and proof of address documentation.

Once you submit your order, your cash will be ready for pickup in as little as 5 minutes.* Cash Pickup orders can be picked up during Walmart store hours (typically 8:00 a.m. to 8:00 p.m. Monday through Saturday and 10:00 a.m. to 6:00 p.m. Sunday, but hours may vary). For Walmart store locations and hours, visit www.Walmart.com.

*Daily limits apply.

You have 21 days from the date you submit your order to pick up your money. After 21 days, the order will be cancelled and the Withdrawal and Fee amounts will be returned to your Serve Account.

The ID presented to pick up your money at Walmart must:

• Not be expired or damaged
• Contain your photo
• Be an acceptable ID type (see below)

Note: Paper temporary IDs and digital IDs will not be accepted.

The following are the acceptable types of ID:

• Driver’s License (US/PR)
• State ID (US/PR)
• US or International Passport
• Military ID
• US Permanent Resident Card
• Tribal ID
• Matricula Consular

If your ID does not contain your address (e.g. a passport) or contains a P.O. Box, you will be required to provide proof of address. The following are acceptable proof of address documents, which must be in your name:

• Pay Stub
• Bank Statement
• Property or Municipal Tax Statement
• Automobile Insurance Policy
• Voter Identification
• Internal Revenue Tax Forms (W-2, Form 1099, ITIN)
• Rental/Lease Agreement
• Bills (Utility, Cellular/Telephone, Mortgage, Credit Card, Auto Loan)
• Printed Personal Check

The Cash Pickup fee depends on the withdrawal amount and is deducted at the time you submit an order. See below for a schedule of fees:

*Cash Pickup withdrawals greater than $2,500 are available to Serve Accountholders who receive their tax refund or refund advance via Direct Deposit into their Serve Accounts.

A daily withdrawal limit of $2,500 applies for each Serve Account held, and a cumulative $2,900 daily limit applies across all your Serve Accounts.

If you Direct Deposit a tax refund or refund advance to your Serve Account, the daily Cash Pickup withdrawal limit will be equal to your remaining amount of tax funds, but no greater than $2,900, until the remaining tax funds amount is $2,500 or less. At that point, the $2,500 daily Cash Pickup withdrawal limit applies. The increased tax funds limit expires at the end of the calendar year in which the tax funds were Direct Deposited into your Serve Account.

You can cancel a pending Cash Pickup order by logging into your Serve Account and clicking or tapping “View all transactions” from your Main Account. Select the Cash Pickup transaction and then click or tap “Cancel.”

Note: You have 21 days from the date you submit your order to pick up your money. After 21 days, the order will be cancelled and the Withdrawal and Fee amounts will be returned to your Serve Account.

No, Subaccount Users cannot use the Cash Pickup service.

Contact Customer Service at 1-800-954-0559.