Get more out of the Isis Mobile Wallet® with American Express Serve®

Tap to pay on the go using Serve in the Isis Mobile Wallet anywhere
American Express contactless payments are accepted. Look for the symbol below.

The convenience of Isis®.
The security of American Express.

NO CREDIT CHECK   NO MINIMUM BALANCE   NO HIDDEN FEES

Get $1 Back On Purchases

Get $1 back on each purchase of $1 or more at thousands of merchants including Jamba Juice, Toys “R” Us, Foot Locker, and more after you tap to pay with your American Express Serve® Account in the Isis Mobile Wallet®. Up to $50 per month in Serve credit through 6/30/14.1 Transit and parking purchases excluded. See terms.

Get $50 with Direct Deposit

For a limited time, sign up for Direct Deposit and get a $50 credit to your American Express Serve® Account after you receive two Direct Deposits of $250 or more each.2 How to Enroll

American Express Serve in the Isis Mobile Wallet

Tap to pay at thousands of locations.

Use your smartphone to tap to pay anywhere American Express contactless payments are accepted. Plus, get the American Express standard of service and protection. With American Express Serve, you can add money, pay bills, and send and receive money all from the Isis Mobile Wallet. Sign up for American Express Serve in the Isis Mobile Wallet and enjoy no monthly fee. Click here for more details about Serve Account fees.

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    Service of
    American Express

    The American Express standard of service means we are available 24/7 to answer any questions and help find solutions. Plus, get access to valuable protection. If your Account is lost or stolen, you won’t be responsible for fraudulent Account charges.

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    Add Money

    Choose the most convenient way to add money to your Wallet by linking a U.S. bank account, credit card, or debit card to your American Express Serve Account.3

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    Pay Bills Online

    You can pay bills online using your American Express Serve Account from the Isis Mobile Wallet. Pay anyone from your mobile carrier to your landlord.

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    Send & Receive Money

    American Express Serve is an easy and secure way to send or receive money by email or text.4 From the Isis Mobile Wallet, you can use your Account to settle up with friends easily and conveniently on the go.

Access Benefits with American Express Serve

Use your American Express Serve Account to shop with added confidence at home and abroad, get presale access to entertainment, and call for emergency assistance if needed.

  • 3Purchase Protection5

    Shop with added confidence and Purchase Protection,5 which can help protect eligible purchases made with the Card against accidental damage and theft for up to 90 days from the date of purchase. Please read important exclusions and restrictions.

  • 5Entertainment Access®7

    Enjoy access to presale tickets in certain cities when you use your American Express Serve Account.

  • 6Global Assist® Hotline6

    When you travel more than 100 miles from home, you have 24/7 access to medical, legal, financial, or other select emergency coordination and assistance services, including medical and legal referrals, assistance with cash wires, passport replacement, missing luggage, and more. Card Members are responsible for the costs charged by third-party service providers.

  • 2Roadside Assistance Hotline8

    Your car dies or blows a tire and you're stranded. Now what? Luckily you’re a Card Member. With Roadside Assistance Hotline you can call us in case of emergency for reliable coordination and assistance service to help get you on your way. Third-party service costs are your responsibility. There are some vehicle exclusions and other important restrictions.

The American Express Serve® Card

After you have registered for a Serve Account in the Isis Mobile Wallet, your American Express Serve Card will come in the mail. Use it in stores or online virtually anywhere American Express® Cards are accepted and at ATMs worldwide. Get free cash withdrawals in the US at over 23,000 MoneyPass ATMs.9

American Express Serve and Isis on phone
American Express Serve Card
phone

The American Express Serve® Mobile App

Access your American Express Serve Account on the go in your Isis Mobile Wallet and with the American Express Serve Mobile App.10 Use your smartphone to add money, send and receive money, pay bills, check your balance, and manage Subaccounts all from the Serve Mobile App.

Learn more about the features and benefits of American Express Serve at serve.com

What is it?

The Isis Mobile Wallet® is a free11 app that lets you use your smartphone to pay for purchases and often save on them, too.

Isis Mobile Wallet

How does it work?

Use your Serve Account in the Isis Mobile Wallet to pay anywhere American Express contactless payments are accepted.12

How it works demonstration

Where can I use it?

Visit paywithisis.com for a list of merchants. Look for these symbols when you pay.

Swipe Logo American Express

How do I get it?

To use the Isis Mobile Wallet, you will need:

  1. An Isis Ready® smartphone with near field communication (NFC) technology.

  2. An enhanced SIM card designed to store and protect your payment information.

Then simply download and install the Isis Mobile Wallet app.

Many smartphones already have built-in NFC technology. Visit paywithisis.com to determine if your mobile device is currently Isis Ready.

Add your American Express Serve Card

  1. Open your Isis Mobile Wallet.

  2. Click Add A Card on the home screen.

  3. To add your American Express Serve Card, select "American Express Serve" and follow the instructions on the screen.

Sign up for American Express Serve

To sign up for an American Express Serve® Account, select Other Cards in the issuer directory or select Set Up Serve Now when you set up your Isis Mobile Wallet.

Isis Mobile Wallet

FAQs


1 Receive a $1.00 statement credit to your American Express Serve Account for each eligible contactless purchase transaction of $1.00 or more that appears on your American Express Serve Account statement and is made between March 1, 2014 through June 30, 2014 using your eligible American Express Serve Card in the Isis Mobile Wallet (an “Eligible Card”) at locations that accept American Express contactless payments. Limit of Fifty Dollars ($50) in total statement credits per calendar month during the offer period for each Eligible Card. If you do not reach the monthly credit limit of Fifty Dollars ($50) in a given calendar month, you will not be eligible for more than Fifty Dollars ($50) in statement credits the following month. Eligible purchase transactions do not include (1) purchase transactions at parking lots, garages and transit providers (e.g., ferries, railroads, subways, trolleys and buses), (2) purchase transactions using a plastic American Express Serve Card, (3) attempted purchase transactions using an Eligible Card that are not completed for any reason (including as a result of an inoperable contactless payment terminal), and (4) payment of fees that appear on your American Express Serve Account statement. Merchants are responsible for submitting transaction information to us and if American Express does not receive information from the merchant that identifies your transaction as qualifying for the offer, you will not receive any statement credit. Purchase transactions may fall outside of the month in which you made the purchase if there is a delay in the merchant submitting the transaction information to us. Certain merchants may combine two or more purchase transactions conducted using your Eligible Card in a way that results in a single transaction appearing on your American Express Serve Account statement. In such cases, you will only receive a single transaction credit of $1.00. Statement credit will normally be applied to your American Express Serve Account promptly after your eligible purchase transaction clears, but could take up to thirty (30) days. Statement credit may be reversed if a qualifying transaction is reversed or cancelled. Offer expires June 30, 2014, but offer is subject to change or cancellation at any time.

2 To receive the $50 credit from American Express Serve, you must: (i) successfully sign up for a new American Express Serve Account, (ii) activate your American Express Serve Card, (iii) successfully enroll in Direct Deposit if your employer or government benefits provider participates in and (iv) receive a minimum of two qualifying Direct Deposit transfers of $250 or more to your American Express Serve Account, the second of which must post on or before June 30, 2014. A qualifying Direct Deposit is defined as a recurring Direct Deposit of a paycheck or other regular monthly income electronically deposited by a payor into your American Express Serve Account. Transfers and loads from any other funding source (including P2P, credit or debit card, cash, bank account) do not qualify as load transactions to receive a credit. Funds transferred via Direct Deposit generally post on the day American Express Serve receives the transfer from your payor. However, in some instances it may take several days for American Express Serve to receive your payor’s transfer, so please allow sufficient time for that process to occur. Statement credit will be posted to your American Express Serve Account within thirty (30) days of your satisfying the above requirements. Limit one (1) $50 credit per American Express Serve Account. Subaccount holders are not eligible to earn a credit. Offer subject to change or cancellation at any time and cannot be combined with any other offer(s). Direct Deposit is not available with all employers. Please allow up to two pay cycles for the first Direct Deposit to appear in your Account.

3 Cash advance fees for credit card loads may apply; please check with your credit card issuer for details. MoneyPak fee of up to $4.95 applies. Vanilla Reload fee of up to $3.95 applies.

4 Message and data rates may apply. Message frequency varies by account and preferences. Text STOP to 73783 to cancel. View Serve SMS Terms & Conditions.

5 Purchase Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0951, Policy AX0952, Policy AX0956, or Policy PP-IND. For residents of GU, MP, FM, MH, and PW, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000105. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policy. Shipping and handling costs for the purchase will not be refunded. Certain purchases are not covered, e.g. items lost by Card Member, consumable and perishable items, motorized vehicles, and items damaged partially or entirely by natural disaster or normal wear and tear. Other important exclusions apply. You will only be reimbursed for the amount charged to your eligible Card; coverage is limited up to $1,000 per occurrence; not to exceed $50,000 per Card Member account per calendar year. You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. To be eligible for claim payment, your account must be in good standing. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. For full Terms and Conditions, see www.americanexpress.com/PPterms.

6 While Global Assist® Hotline coordination and assistance services are offered at no additional charge from American Express®, Card Members are responsible for the costs charged by third-party service providers. For full Terms and Conditions, see www.americanexpress.com/GAterms.

7 Offer valid in Atlanta, Boston, Chicago, Dallas, Detroit, Florida, Houston, Los Angeles, Minneapolis/St. Paul, NYC tri-state area, northern California, Philadelphia, and Phoenix. During the specified sales period, tickets are available exclusively to all American Express® Card Members (including Prepaid and International Cards). Tickets must be purchased with an American Express Card (including Prepaid and International Cards). Standard service charges apply. Offer is subject to availability. Not all seats are available and blackout dates apply. All sales final. No refunds. No exchanges. Offer may be changed or revoked at any time at the sole discretion of American Express. Some events may not be accessible to Card Members with disabilities.

8 Roadside Assistance Hotline is a 24-hour dispatch hotline that can send a tow operator or locksmith to assist in an emergency situation. While Roadside Assistance Hotline is available at no additional charge, the Card Member will be charged for any services or goods provided. Tow operator or locksmith can provide the following services: towing, winching, jump starts, flat tire change when Card Member has a workable spare, lockout service when key is in vehicle and delivery of up to 2 gallons of fuel. Services are available when traveling within the United States, Canada, Puerto Rico and the U.S. Virgin Islands and only when Card Member is present with the eligible vehicle. This product does not cover some vehicles, e.g. rental vehicles, motorcycles, taxicabs, unlicensed vehicles, tractors and trucks over 10,000 lbs gross vehicle weight. Other important exclusions apply. We may be unable to provide you with coordination and assistance services in case of inclement weather or on roadways which restrict access to certain service providers. Subject to additional important terms, conditions and exclusions. For full Terms and Conditions, call 1-800-333-AMEX or see www.americanexpress.com/RAterms.

9 A $2 ATM fee applies unless you use a MoneyPass® ATM. An ATM operator fee may also apply for transactions made outside of the MoneyPass® ATM network. Transaction limits apply. Subject to account privileges/permissions. See the American Express Serve Consumer User Agreement at serve.com/legal for details.

10 Data rates may apply.

11 Message and data rates may apply.

12 Please note that certain merchant terminals may not be enabled to accept the American Express Serve® Card in the Isis Mobile Wallet.

American Express Serve® Accounts available to U.S. residents who are over 18 years old only (or 19 in certain states) and for use virtually anywhere American Express® Cards are accepted worldwide, subject to verification. Fees apply. Other eligibility and restrictions apply. See the American Express Serve Consumer User Agreement for details.

Serve Virtual Enterprises, Inc. is a wholly-owned subsidiary of American Express Travel Related Services Company, Inc. Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc. 200 Vesey Street, New York, NY 10285. American Express Travel Related Services Company, Inc. is licensed to engage in the transmission of money on behalf of the public. Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses, and other disclosures.

All users of our online services subject to the Privacy Statement and agree to be bound by Terms of Service.

© 2014 Serve Virtual Enterprises, Inc. All rights reserved.

How to Enroll In Direct Deposit

  1. Sign up for an American Express Serve® Account
  2. Activate your American Express Serve® Card
  3. Complete the Direct Deposit form and give it to your participating employer