Yes, you can use your Serve card with confidence knowing you won’t be held responsible for fraudulent charges.
For the Serve® Bank Account & Serve® Pay As You Go Visa® Prepaid Card:
Your transactions are covered by Visa’s Zero Liability Policy. See the appropriate agreement at serve.com/legal for more information, including your obligations for reporting fraudulent transactions immediately. If you notice any suspicious charges, please call us immediately at 1-833-729-9646.
For Serve® American Express® Prepaid Debit Accounts:
Your transactions are covered by American Express’s Fraud Protection. See the Consumer User Agreement for your Serve product for more information, including your obligations to report fraudulent transactions immediately. If you notice any suspicious charges, please call us immediately at 1-800-954-0559.
Is my money FDIC Insured?
For Serve® Bank Account & Serve® Pay As You Go Visa® Prepaid Card, your funds are FDIC insured once we receive the funds in your account. Funds on temporary cards bought in a store are not eligible for FDIC insurance until registered.
For more information on FDIC insurance for Serve® American Express® Prepaid Debit Accounts, click here.
What do I do if my card is lost, stolen, or damaged?
You can temporarily freeze your card to prevent further transactions, including any automatic or recurring payments made from your Serve account, while you search for it. Please note: your card will automatically unfreeze after 7 days.
To freeze your card:
Log in to your Serve account & select your main account
Click or tap the “Gear” icon & select “Freeze card”
Click or tap the button next to “Freeze your card”
If you find your card, log in to your Serve account and follow the above instructions but now click or tap “Unfreeze my card.”
If you do not find your card or it is damaged, you will need to replace it:
Log in to your Serve account & select your main account
Click or tap the “Gear” icon & select “Replace card”
Confirm your address and then your replacement card will be mailed to the address we have on file for you.
How do I dispute a transaction?
If you feel that an unauthorized transfer was made to or from your Serve account, or there is an error on your monthly statement or transaction receipt, or you need more information about a transaction listed on your monthly statement or transaction receipt (each circumstance, a "dispute"), you may contact us 24 hours a day, 7 days a week at the numbers below:
For Serve® American Express® Prepaid Debit Accounts, call 1-800-954-0559
For Serve® Bank Account or Serve® Pay As You Go Visa® Prepaid Card, call 1-833-729-9646
You may also write to us at:
Serve Customer Care
P.O. Box 826
Fortson, GA 31808
You must include the following when notifying us of a dispute:
Your name and Serve account number.
Description of the transfer or transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
The dollar amount and, to the extent possible, date of the suspected error.
If you choose to call Customer Service and tell us of the dispute verbally, we may require that you send us your dispute in writing within 10 business days.