Serve^® American Express^® Prepaid Debit Accounts were DISCONTINUED on June 2, 2026.

FAQs

Am I able to purchase new Serve American Express Cards?

+

No, American Express Serve cards are no longer available for purchase.

Other prepaid products, issued by parties not affiliated with or operating on the American Express network, can be viewed at serve.com.

What happened to my Serve American Express Account and Card?

+

Serve American Express Prepaid Debit Accounts were discontinued on June 2, 2026 and Accounts were officially closed on June 3, 2026.

Key dates of the discontinuation included:

• February 24, 2026: This was the last day you could utilize bill pay functionality.

• May 5, 2026: This was the last day you could add funds to your Account.

• June 2, 2026: This was the last day you could spend funds on your Account.

• September 8, 2026: This will be the last day you can log in and view prior transactions and statements.

What if I had funds left on my Account after June 3, 2026?

+

If you had any remaining funds on your closed Account after June 3, 2026, a refund check will be sent to you in the mail. Please ensure your physical mailing address and email address are updated in your Account. Please allow 5 weeks to receive your refund check. It should arrive by the second week of July.

What happens if I receive a direct deposit after May 5, 2026?

+

Any direct deposits sent to your Account after May 5, 2026 will be declined, and the funds returned to the sender, which will cause a delay in receiving your funds.

Are there any alternative Cards available?

+

Other prepaid products, issued by parties not affiliated with or operating on the American Express network, can be viewed at serve.com.

Will these changes affect my Serve Jackson Hewitt Card?

+

No, Serve Jackson Hewitt Cards are not affected by these changes.

If I have additional questions, who can I contact?

+

You can call customer service any time at 1-800-954-0559.